- What Information may we collect?
In order to be able to use and access the website, its services and tools and to become our client, information you provide to us if you sign up for coaching services on our website, you may be requested to provide the following personal information: name, physical address, phone number, email, financial information; full bank account numbers and/or credit card numbers; detailed personal information: date of birth, national ID number; when you contact us, by filling a form on the website, contacting our customer service support team for technical and other issues or when we contact you regarding any of the above, we may receive and process any personal information that you provide to us.
- How do we use the information we collect?
We use the information we collect in order to provide you with secure, smooth, efficient, and customized services. We may use information to: provide services, and client support; process transactions and send notices about your transactions; collect fees for services; resolve disputes and troubleshoot problems; prevent potentially prohibited or illegal activities; customize, measure and improve our website, its content, products, applications, services, etc; contact you by email or phone.
- How may we share information we collect?
We may disclose information about clients: to service providers under contract who help with our business operations, such as fraud prevention, bill collection, marketing, and technology services; to trusted advertisers for the purposes of account inquiries or verification, or to enable participation in certain features of our mobile advertising exchange; within our corporate affiliates to provide, understand, or improve their or our services.
- How can customers contact us with questions?
Customers may contact us by phone and email. Our form on our website assures your information is secured; replies may contain personal information in order to answer questions and concerns.
- Information retention
We store information collected for as long as you are our client or representative of our client and for 180 days thereafter, for the purpose of internal reporting, analysis, invoicing, reporting, discrepancy reasons and to prevent fraud, or until we delete information collected from you pursuant to your written request. Please note that we may be required to retain certain information by law.